Frequently Asked Questions
Got questions about our plumbing, gasfitting or drainlaying services? Find answers to the most common queries below.
Common Questions
Everything you need to know about working with Plumbway.
What areas do you service?
We service Hamilton and the wider Waikato region, including Cambridge, Te Awamutu, Raglan, Huntly, Ngaruawahia, Morrinsville, Matamata and surrounding areas. If you’re unsure whether we cover your area, give us a call and we’ll let you know.
Do you offer 24/7 emergency plumbing?
Yes, we provide 24/7 emergency plumbing services. Whether it’s a burst pipe, flooding, gas leak or any other urgent plumbing issue, we’re available day and night. Call us on 022 453 5783 for immediate assistance.
How quickly can you respond to an emergency?
For emergencies in the Hamilton area, we aim to respond as quickly as possible — often within the hour. Response times for surrounding areas may vary depending on location, but we always prioritise urgent callouts.
Are you a certified plumber?
Yes, we are fully certified and registered with the Plumbers, Gasfitters and Drainlayers Board (PGDB). We are also Site Safe members and carry full insurance for your peace of mind.
How do I get a quote?
You can request a free quote by filling out the contact form on our contact page, calling us on 022 453 5783, or emailing us at hello@plumbway.co.nz. We’ll get back to you as soon as possible with a no-obligation quote.
Do you do hot water cylinder replacements?
Absolutely. We supply, install and repair all types of hot water cylinders including electric, gas and solar. Whether you need a replacement or a new installation, we can help you choose the right system for your home.
Still Have Questions?
Can't find what you're looking for? Get in touch and we'll be happy to help. Call us, email us, or fill out our contact form.